Who Is Hiring Today

As a promise to all of my readers I will update this page daily as job postings are added and removed. If you are interested in how to snag one of these jobs and smoothly transition into working from home don’t forget to check out my how-to and ultimate WAH company list HERE.

Let’s start with one of my favorite companies to work for. They start anywhere between $11.00 – $15.00 per hour and offer plenty of opportunity for advancement.

TTEC Logo

10/05/2020

Contact Tracer – Work from Home – USA

This position is only available to those eligible to work in the USA and are current USA residents except those living in CA, CO, HI or NY.  

Contact tracing is a process that identifies individuals who may have been in contact with someone who is infected by a virus. Once these contacts are identified, public health workers known as contact tracers communicate with these individuals to warn them of potential exposure and connect them with public health information and services including testing. 

TTEC will hire, train and supervise a team working remotely to support local health departments to perform COVID-19 contact tracing activities. The aim of this will be to call every person diagnosed with COVID-19 in a particular region, gather information about their contacts, and to call every contact. This is in tandem with other efforts to increase testing, develop coordinated outbreak management response, increase infrastructure for isolation and quarantine support, if needed, and fortify efforts to control the pandemic.

What you’ll be doing

Under the supervision of a Contact Tracing Supervisor, the Contact Tracer will use a web-based data management platform to call all contacts of anyone diagnosed with COVID-19 to document a symptom check, refer them to testing according to established protocols, and provide them with instructions for quarantine or isolation, if appropriate.

  • Call contacts of newly diagnosed patients. Communicate with contacts in a professional and empathetic manner.
  • Carry on an investigative and engaging conversation to build trust.  While there may be scripted questions that are needed, these conversations are of a highly confidential and personal nature.  The ability to naturally to build rapport is essential.
  • Collect and record information on symptoms.
  • Provide contacts with approved information about local quarantine/isolation procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 social resources.
  • Maintain daily contact with supervisor.

Qualifications

  • High school diploma, or equivalent required; post-secondary education preferred
  • Education and/or direct experience in healthcare or social work fields
  • Ability to speak, read, and write English fluently
  • Fluency in second or multiple languages a plus 
  • Excellent interpersonal skills required and ability to show empathy and interact professionally with culturally diverse individuals during a time of crisis and distress
  • Ethical and professional conduct
  • Critical thinking
  • Negotiating skills
  • Problem solving
  • Cultural humility and competency
  • Emotional intelligence
  • Flexibility and adaptability
  • Open communication
  • Active listening
  • Excellent organizational and communication skills
  • Ability to handle confidential information with discretion and professionalism
  • Proficiency with computers and data entry into electronic tracking systems
  • Ability to pass training curriculum for Contact Tracing

The Equipment You’ll Need

  • Your own Windows-based PC computer with the required technical specifications: https://www.ttecjobs.com/en/work-from-home/requirements
  • Ability to hardwire (ethernet) direct to your home router during your at home employment
  • High speed internet >15mpbs (check yours at Fast.com)
  • A dedicated telephone (landline) or smart phone/device is required at all times during employment
  • USB Headset

CLICK THIS LINK TO APPLY

Quality Assurance Specialist 10/05/2020

Are you looking for the opportunity to support a culture of coaching to meet or exceed  quality customer experience satisfaction scores? In this role, you’ll support the overall quality assurance work flow by conducting customer call evaluations and may provide feedback directly to associates, but generally provide it directly to Team Leads in a meaningful and constructive manner. You’ll also collect, coordinate, evaluate, and provide call data for associates to Team Leads.  

On a typical day, you’ll: 

  • Listen to and monitor associate calls for customer satisfaction according to client and TTEC specified policies, thresholds, and procedures. Meet weekly and monthly call evaluation metrics
  • Participate in both internal site and client calibration sessions; prepare and complete reports to meet contractual requirements
  • Have a thorough understanding of client specific call and product knowledge requirements.
  • Attend team meetings as necessary to cover various topics related to handing calls.

Why you? What you bring

  • Great interpersonal skills in dealing with a diverse population
  • Open, honest, and empathetic manner when dealing with people
  • High customer service orientation
  • High level of integrity, honesty, and judgment
  • Ability to respect and ensure strict confidentiality of customer data
  • Demonstrated multi-tasking capability and proven success in dynamic environment coupled with good time management
  • Keen attention to detail and desire to follow procedures
  • Excellent verbal and written communication skills
  • Proficient English, both written and verbal
  • Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
  • Knowledge of call center business
  • Call center experience
  • Reporting experience

As a TTEC Team Member, you’ll enjoy: 

  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and effective leadership
  • Diverse and community-minded organization
  • Award-winning recognition and incentive program
  • And yes…all the competitive base pay and benefits that you’d expect 

CLICK HERE TO APPLY

Customer Service Representative – Work from Home – USA

Join TTEC work from home customer service representative team if you reside 45 out of 50 states. They cannot accept applications for residents of CA, CO, HI, IL or NY or outside of the United States.

They’re hiring and are looking to connect with you to help deliver exceptional customer service experiences as a Work from Home Customer Service Representative.

TTEC at home says:
“Now is the time to do this all from your contemporary home office through our TTEC at home program. We don’t miss a beat for our clients and their customers. And we don’t miss a beat for you. As a TTEC at home team member, you’ll enjoy the same benefits, training and customized support to be successful in your position as associates at our physical locations. We stay connected through video meetings, regular coaching sessions, collaborative forums, and yes even fun engagement activities so you can connect with colleagues from across the country both professionally and personally. And last but not least, a work at home associate job can level up into a full career through our gamified training and career development.”

As a TTEC Customer Experience Champion, You’ll Enjoy:

  • Career advancement opportunities
  • Employee Rewards and Employee Discounts
  • Continuous training and mentoring – lots of learning for aspiring minds
  • Diverse, inclusive, and community-minded organization
  • A fun and encouraging remote work group

Qualifications:

  • High school graduate or equivalent
  • Exceptional communication skills
  • Ability to thrive in a dynamic environment
  • Six months or more of customer service experience
  • A quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet)

The Equipment You’ll Need

  • Your own computer with the following technical requirements:https://www.ttecjobs.com/en/work-from-home/requirements
  • Abilitiy to hardwire (ethernet) direct to your home router during your at home employment
  • Dual Monitors recommended
  • A dedicated telephone (landline) or smart phone/device is required at all times during employment
  • USB Headset
  • SSD drive to access our systems

CLICK HERE TO APPLY

Kelly Services

By law I can’t tell you who this company hires you for, but I can tell you that they provide your computer. You just need high-speed internet and a quiet workspace. Pay starts @ 13.50 and increases by $1.00 after 90 days. There was also $500.00 bonus after 90 days when I worked there, but I don’t know if that still applies.

Technical Support Representative

Are You Looking for What-s Next in Your Career? New JobNew BeginningNew YouOur Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment. What Your Virtual Work Environment Looks Like. A private workspace with locked door in your permanent residence. Quite environment free of background noise and interruptions. A secure workspace free from cell phones/video devices. Arrangements for dependent care and other obligations. What You-ll Love About UsPaid training at $13.50Increase of $1.00 after 90 days. Advisor earning potential up to $17/hour. More family, less traffic99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training.

What You-ll Do

Every DayYou-ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business needs. Locating music, apps, and movies on various devices. Billing issues. Fraud management. Product feature inquiries. Resolving username and password difficulties. Troubleshooting email issues. Navigating customers through various apps. Data sharing & synchronization troubleshooting. Verifying proper hardware and software configuration and set up diagnosing and resolving issues including internet connectivity, email, application downloads, and more requirements

What We-ll Love About You

Regular, consistent, and punctual attendance. Must be able to work a full-time schedule, 38 hours a week at minimum, including nights and weekends, holidays, variable schedule(s), and overtime as necessary. Must be able to work a 2nd shift between 1 pm – 1 am EST. Must be able to work in a fast-paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers. Possesses a strong work ethic with a stable work history. Great communication skills. Desire a long-term career with growth. Openness to feedback and willingness to improve. Familiarity with iOS and/or MacOS, or comparable technology. What You-ll Need. High School Diploma or GED18 years or older. Minimum of 6 months of customer service experience. Legal authorization to work in the high-speed internet service.

If you think Kelly might be the fit for you CLICK HERE TO APPLY