The Ultimate Work From Home Customer Service Job List

You’re here because you want to work from home.  I wanted to work from home for years before I finally ventured out and did what you’re doing now because NOBODY would tell me where these elusive jobs could be found.   Well, you’re in luck because I’m not one of those people.  I’m here give you as much information as I possibly can so keep coming back to this page for more updates.  As I find them, I will add them.

I get so tired of hearing that people are working from home but then when I ask them how they act as if it’s some classified secret.  Like, just tell me where you work and how to apply already.  Well, that’s what I’m going to do for you today.  No hidden fees, no workshops, no book to purchase, just honest links to real jobs that you can work from home.  First, let’s make sure you qualify for some of these positions…

Do you have a Desktop or Laptop Computer? 

For many of these jobs today some companies allow you to use laptops as long as you have a speedy processor. But it’s my personal opinion that if you really want to secure one of these jobs, you will need a desktop computer with a certain minimum number of additional specifications. Please don’t try to do one of these interviews from your cell phone or Ipad because you decrease your odds of having a great interview most likely due to software incompatibility. Success is when opportunity meets preparedness so invest in yourself,  If you put your best foot forward, this investment will pay off in less than six months.  While there are some companies that will actually send you equipment, know that these companies are far and few in between.  Here’s a great example from Working Solutions on what you will need to provide these services from home and increase your likelihood of getting hired faster.  System Requirements 

 

 

Do you have reliable internet access?

No Hotspots here.  Working from home requires a reliable internet source so WiFi is out of the question if you want to be taken seriously.  You will need solid Ethernet-connected internet source.  This is not as difficult as it sounds.  The hardest part will probably be figuring out how long of an ethernet cord you will need.

 

Do you have a home phone? 

Many companies have moved on to phone software which has eliminated the need for land phone lines.  HOWEVER, a proper and good at-home-business based office has a landline with no call waiting. (Call waiting will interfere with incoming work calls)  While it may not be necessary to have that landline just to start the interview process, it’s a good idea to at least get the ball rolling on the install.

 

Dust Off Your Resume!!!

It’s one thing to fill out this application, but you want to stand out and receive a faster response.  The great thing about working online is that you don’t face many of the discriminations that you would be working in a public office.  You don’t have to worry about that here on the web…we are your friends.  No judgment here, besides, most of these companies can’t see you.  They are relying on your accurate computer skills and your great phone voice.    Now, don’t let me mislead you because some companies are asking you to interview on a webcam and some actually require you to work on a webcam.  Don’t ask me why.  Maybe they just want to know that you at least shower before offering world-class customer service.  So be prepared because some companies are now using meeting software like Zoom and Adobemeet to conduct interviews and training. 

Do you have a quiet workspace in your home?

Last, but NOT least.  A quiet workspace.   When I first started doing this in 2012 I literally was working out of my closet.  Yes, I had a computer, my desk, my phone, and my trusted office chair….in my walk-in closet.  Good times.

Is it actually quiet?

I have four school-aged children.  While we have our moments, they have learned that when mom is on the phone, there is to be silence.  It’s almost like a game we play and I actually give out rewards.  This may seem impossible sometimes if you have pets, random people stopping by, construction or landscaping going on, etc.  You will find a way around all of this.  We all have.  The most important thing is to get your family to understand that this their bread and butter too.  Everyone will benefit if you all work together.  Don’t be apprehensive.  Trust me!  Your thinking that you can’t do this, is the only thing stopping you.

Now let’s check out these Job websites!!

 

 

Kelly Connect Services

Just last year, I heard about a work from home position with Apple Computers doing tech support.  I jumped on the opportunity and applied.  I took a few assessments online, went through a webcam interview, and was offered a position.  The job came with a new Apple laptop, USB headset, and webcam.  I was so excited.  Most of my paperwork was done when I got a letter saying that I had to start the process over again because Apple had changed their hiring qualifications. 

For those of you that are not familiar with outsourcing companies, this meant that Apple was going to still be their client, but they had changed their hiring guidelines to keep them as a client. I did not reapply but not because my confidence had been shaken in Kelly Services, but because I had a better offer at the time.  From what I understand Kelly Services has multiple opportunities to work from home other than Apple, so it worth a shot to put in your application and resume with them. 

To apply for Kelly At Home Services

 

HSN- Home Shopping Network

HSN (PRNewsfoto/HSN)

Ok, story time.  I used to work for HSN, but not directly.  It was through Alorica which allowed me to work for them outside of their Hub Radius rule.  I’m not entirely sure if they still outsource through Alorica but if they do, it’s a job worth having.  I was really proud to take calls for HSN.  The customers were wonderful, the ordering process was simple, and the rest of the work was really easy as well.  The training was a breeze and was paid too so that was a bonus. 

I found it really cool to be able to have simultaneous live television shopping experience with the customers.  Plus the employee discount comes in pretty handy around Christmas.  If you are looking to work for HSN, I would highly recommend it.  The pay is between $9.50 and $12.00/per hour the last time I checked and they operate 24 hours a day. 

Click the link to apply for HSN

 

 

 

Amazon Work-At-Home Positions   

I’m really excited about this new opportunity because I’ve been hearing about Amazon work from home positions and I’ve been eager for the opportunity to apply.  As we’ve all heard, Amazon raised their starting salary to 15/hr for all positions in the company including its newly acquired grocer Trader Joe’s. 

I’ve been working from home for over 5 years and I have to admit, the pay has not always been at the top of the pay scale.  Typically on average when you start one of these positions, you will make between $9 and $11 an hour.  This is still mostly the case, but it is quickly changing because competition in the virtual call center sector is becoming quite fierce.  I was told just this morning in a meeting that this is now a 1 Billion dollar industry and now Amazon is pushing a higher pay scale trend by starting their At-Home-Agents @ 15/hr. 

After checking their website, the qualification process is straight forward and strict.  You must have the technical qualifications and requirement before you will even be considered for employment.  You will also not be allowed to provide At-Home-Services from any state in which a call center and or distribution center for Amazon is also located so make sure you look at their checklist before you apply. 

Click here to apply to Amazon 

 

Next Rep 

I first heard about NexRep when in training for a client with TTEC.  One of the operators in training with me mentioned that she had just ended a contract with them before getting hired.  Curious and knowing that my current client was temporary, I looked them up and applied.  The response was immediate. 

I wish I could tell you what happened after I was offered an interview, but I never accepted the interview because the client I was working for at the time extended our time with them so I just couldn’t juggle the two. 

Their technical requirements are pretty typical for outsourcing companies and are listed on their application site for quick reference before you apply.

To apply for NexRep click here

https://www.vipkidteachers.com/?partnerId=6586149&transactionId=102a9abb262ce86afbf807ad0fbba6&_version=3

VIPKid

Every three months I get a strange phone call from China asking me to please reconsider my interview decision and send in a video for this job.  Honestly, I have a few friends that work for VIPKid and they love it.  For me, it’s a personal decision based on sleep.  I’m not fond of being awake at 3 am, but that may change here soon because one of my girls told me she’s clearing $22.00/hr and now that her clientele has built up, she has to turn down hours.  From what I understand, you can teach classes all day, however in the U.S. the peak hours for teacher requests is between 12 midnight and 6 a.m.  This is because the primary people who use this service live in various parts of Asia. 
The service is comprised of 30-minute tutoring lessons to children who are learning English.  It’s mostly sight/sound repetition but if you put your creativity into it, you can make it fun for both you and your students.  Just think Shari and Lambchop.

While I’m still not sure how all of this works, I have set up my office with a camera just in case I decide to jump on this quickly.  Considering the fact that they call me at least every three months, I’ve also started watching a few YouTube videos on the process to shake my nerves before I interview.  The biggest qualification for this job is a Bachelor’s Degree, so if you’ve got one collecting dust, this might be the gig for you.

Click here to apply for VIPKid

 

LiveOps

     

Live Ops was the first company I ever worked for.  For this company you will need the following hardware:

  • A desktop or laptop computer
  • A landline telephone and noise cancelling headset
  • Ethernet connected internet access
  • Must pay for and pass a background check

 

 

This company may take the longest in sending you an invite to work after submitting your application.  I’ve seen invites take up to six weeks before, although I hear that has changed.  LiveOps only offers Independent Contractor positions.  This means you are responsible for claiming and filing your own taxes on the money you make by filing a 1099 quarterly or at the end of the year.  Training is not paid but is completed on your time.  So that means, if you push yourself through training, you can be working in a matter of a couple of days.  The company pays you by the minute.  When you start you make 0.25 cents per minute.  It sounds tedious, but it adds up when you consider most of your calls on the general line will be back to back calls.  Yes, you will get tired of pushing free cruises and magazines.  And that’s where the job gets interesting.  After a couple of weeks on the general line, you will be given the opportunity to “Opt-In” to other lines.  These other companies have different training but offer more per minute.  Some up to 0.75 cents per minute.  Some might think this “minute” pay is a deal breaker, but it’s really a blessing in disguise. After all, consider this the trade-off for being able to set your own hours.

Oh yeah, and by the way, working for LiveOps in conclusion, know that they are very strict.   I had an external issue with my phone company where the line was ringing outside the house, but not inside the house for two hours.  I thought I was logged on but just not getting calls.  Turns out, the phone was ringing and the company thought I was hanging up on live calls.  I was immediately terminated for LIFE. So, only serious inquiries need to apply.

Click the link to find out how to become an agent  www.liveops.com

Alorica

 

This was the first large call center I ever worked for back when they were called, “West At Home”.   That was 25 years ago.  They have since been bought out by Alorica and I found them to be a great company to work for.  For this company, you will need

  • A desktop computer
  • A landline telephone and noise cancelling headset
  • Ethernet connected internet access
  • Must pay for and pass a background check

Alorica only offers Independent Contractor positions to start however, they pay by the hour.  Depending on the client you are assigned, you will make upwards of $9.00 an hour.  Full time and part time schedules are offered and strict schedule adherence is required.  Training is paid per hour also and varies in completion time depending on the client’s complexity.

Just click the link to apply www.alorica.com

Teletech Solutions (TTEC)

Teletech is a great company to work for.  When I first read reviews about the company, I was a bit concerned, however, I later found out that their “easy peasy” onboarding process and fantastic benefits make them a company you want to work for and stay with.  For this company, you will need

  • A desktop or laptop computer
  • Ethernet connected internet access
  • Pass a background check (paid for by TTEC)
  • Web Cam

TTEC is one of the highest paying outsourcing companies I’ve worked for, and really treats and pays their employees a fair wage.  You are not an Independent Contractor with TTEC you are an employee.  Which means you get a W-2 to file at the end of the year instead of a 1099.  They also offer some pretty cool benefits like Health, Dental, and a 401K.  I don’t know how low their pay scale goes, but I’ve seen the pay range from $11.50/hour to $15.50/hour for call center representatives.

Click the link to take you to Teletech Careers and start your application  www.teletech.com

SYKES

 

SYKES is a company that offers work-from-home employment with an hourly wage and paid training.  Here, you are an employee as well instead of an Independent Contractor.  Here’s what you will need to work with this company:

  • A desktop or laptop computer
  • Ethernet connected internet access
  • Pass a background check (paid for by SYKES)
  • Web Cam

This company has a quick onboarding process, but they have strict requirements for your computer processing unit (CPU).  Please make sure before you apply that you run the systems check on your computer because if it’s not ready when they call, you might find yourself missing out on a great opportunity.

Here’s the link to their career page.  Just click and start applying www.sykes.com